Customer Service & Payment Info

We take pride in our customer service. If you have any issues at all please contact us and we will do our very best to resolve them as quickly as possible.

We are happy to replace or fully refund any undamaged goods within 30 days of delivery. Returns can be sent to:

Folded Square Origami
Office 14, 1st Business Centre
Industry Road
Newcastle-upon-Tyne
NE6 5XB
United Kingdom

Payments are processed securely via Stripe or PayPal. When an order is placed we do not hold, process or view any financial information – this is dealt with securely by the payment processor. We only have access to the specified delivery address and the contact email address, which we do not store locally and will never share with anyone.

We are happy to accept emailed purchase orders from schools, charities or similar organisations.

If you would prefer an alternative payment method, please contact us before making your order and we will do our best to meet your requirements.